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Your Sales, Service, and Ownership Questions, Answered

There are a lot of questions that come up before buying a Hyundai. This page covers the ones we hear most at Hyundai of Cool Springs, from models and EVs to service programs and how the buying process works.
Location and Hours
Where is Hyundai of Cool Springs located? +
Hyundai of Cool Springs is at 201 Comtide Court in Franklin, TN 37067, in the Cool Springs corridor just south of Nashville. The dealership serves drivers from Franklin, Brentwood, Nashville, Murfreesboro, Columbia, Cookeville, and surrounding areas throughout Middle Tennessee, as well as buyers from parts of Alabama and Kentucky. For current sales and service hours, visit the hours and directions page.
Models and Features
What Hyundai SUV models are available at Hyundai of Cool Springs? +
How does the Hyundai Tucson compare to the Santa Fe for Franklin-area families? +
The Tucson is a compact SUV, efficient and maneuverable, a strong fit for Williamson County commuters or smaller families who want versatility without a large footprint. The Santa Fe is wider, taller, and offers three-row seating on select trims, making it a better fit for families who regularly carry more passengers or need more cargo capacity on I-65 and SR-96. Both are available in hybrid and plug-in hybrid versions that hold up well on the Middle Tennessee driving patterns most buyers here log daily.
What fully electric and plug-in hybrid models does Hyundai of Cool Springs carry? +
Fully electric options include the IONIQ 5, IONIQ 6, along with the IONIQ 9 when available. Plug-in hybrids include the Tucson Plug-In Hybrid and Santa Fe Plug-In Hybrid. The dealership's EV hub covers charging, range, and available incentive information for buyers researching their options. Explore the Hyundai EV Hub here.
How does the Hyundai Palisade handle longer Tennessee highway commutes? +
The Palisade is Hyundai's flagship three-row SUV with standard seating for up to eight, a smooth highway ride, and a cabin that competes with vehicles at significantly higher price points. For families running regular routes between Franklin, Nashville, and Murfreesboro, the Palisade's combination of space, ride quality, and available driver assist technology makes it a strong choice that does not require a luxury badge price. The 2026 Palisade Hybrid adds improved fuel economy without sacrificing the interior quality the Palisade is known for.
What safety technology comes standard on new Hyundai vehicles? +
Most new Hyundai models include Hyundai SmartSense as standard equipment, covering forward collision avoidance assist, lane keeping assist, driver attention warning, and high beam assist. Higher trims add highway driving assist, blind spot collision warning, and rear cross-traffic collision avoidance. The full suite is available on most models without stepping up to a top trim. Browse current Hyundai inventory here.
Service and Maintenance
What is Hyundai Complimentary Maintenance and how does it work? +
Hyundai Complimentary Maintenance covers normal factory-scheduled maintenance for 3 years or 36,000 miles, whichever comes first, on every new Hyundai purchased at Hyundai of Cool Springs. Covered services include engine oil and filter changes, tire rotations, and multi-point inspections using Hyundai Genuine filters and recommended oil. Extended protection plans are available for severe usage intervals or beyond the standard term. Learn more here.
Does Hyundai of Cool Springs include a complimentary first maintenance visit? +
Yes. In addition to the standard Hyundai Complimentary Maintenance program, Hyundai of Cool Springs provides a complimentary first scheduled maintenance visit with new vehicle purchases. The visit is also an opportunity to get comfortable with your new Hyundai and ask the service team any questions. Confirm this is still available at the time of purchase.
Does Hyundai of Cool Springs offer service financing? +
Yes. Service financing is available for qualifying repairs and maintenance, letting you spread the cost of eligible service work over time. Learn about service financing here.
Financing and Trade-In
How do I apply for financing at Hyundai of Cool Springs? +
Hyundai of Cool Springs offers a secure online credit application that can be completed before your visit. The finance team works with a broad lender network for buyers across the credit spectrum, including first-time buyers and those rebuilding credit. Pre-qualification through Capital One Auto Navigator is available with no impact to your credit score. Apply for financing here.
Does Hyundai of Cool Springs offer military, first responder, college grad, or mobility programs? +
Yes. Dedicated programs are available for military members, first responders, college graduates, and customers with mobility needs. Ask the sales team for current terms and eligibility requirements.
How does Hyundai of Cool Springs come up with my trade-in value? +
Hyundai of Cool Springs uses the KBB Instant Cash Offer tool to calculate a trade-in valuation based on your vehicle information. The offer is valid for 7 days and can be applied toward a new or pre-owned purchase, or redeemed for cash. Get your trade-in offer here.
About the Dealership
Can I book a test drive online at Hyundai of Cool Springs? +
Yes. Hyundai of Cool Springs offers Hyundai Flexible Test Drive, which lets you arrange a drive at a time and place that fits your schedule. The buying process is designed to stay pressure-free throughout.
What is Hyundai America's Best Warranty? +
Hyundai's America's Best Warranty provides 10 years or 100,000 miles of powertrain coverage, 5 years or 60,000 miles of basic coverage, and 7 years or unlimited miles of anti-perforation coverage on new Hyundai vehicles. The powertrain warranty is transferable to subsequent owners, supporting the vehicle's resale value when it's time to sell or trade. Learn about Hyundai's warranty coverage here.
How do I contact Hyundai of Cool Springs or find current hours? +
Visit the contact page for current sales and service hours, including any holiday adjustments. The dealership is at 201 Comtide Court, Franklin, TN 37067.
Still have a question?
The team at Hyundai of Cool Springs is here. Browse inventory, schedule your next service, or reach out directly and we will get back to you.